Did you know that the Salesforce Service Cloud platform supports various communication channels such as Google Apps and WhatsApp? Salesforce Service Cloud is a customer service platform that allows businesses to manage customer interactions across multiple channels, including email, phone, and social media. With Service Cloud, you can create a centralized hub for customer service operations, …
In the last few years, many businesses have been outsourcing IT services to cloud technology. Doing so has many advantages. It makes company information more usable and accessible. Moreover, you no longer have to worry about transferring data from outdated hardware to replacement hardware. These are just two of the many benefits of cloud services. …
8 Benefits of Hiring Salesforce Cloud Consulting Experts Read More »
The American trucking industry is the leading and most vital transportation service for the shipment of industrial, commercial and retail goods. In the United States, the trucking industry is responsible for moving more than $10 billion tonnes of goods annually. About 70% of all freight moved within the U.S.A. is less than container load (LCL) …
When working with our customers on Digital Transformation using Service Cloud there are several things that make the projects successful. Beyond the point of achieving true Digital Transformation and getting buy-in from executive sponsors, we still have to get boots on the ground and make it happen once everyone is on board to sponsor a …
3 Steps For Success for Service Cloud Implementation Read More »