Enhance How Customers Experience Your Brand and Drive Repeat Purchases With Service Cloud

Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in multiple channels including phone, email, chat, and more. Schedule a free consultation with one of our Salesforce Service Cloud consultants today!

How 6Street Can Help You

Discovery to outline business needs

Service Cloud customization

Integration to other systems including CTI

Data migration and data cleansing

Training for admins to build dashboards and manage users

Leverage Gamify to ensure higher user adoption

Navigate the AppExchange for relevant third-party solutions

Improve case resolution time

Lower agent turnover

Faster agent onboarding

 

Employ case escalation triggers

Improve agent productivity

Higher customer satisfaction

Higher customer retention

CTI (Computer Telephony Integration)

Email integration

Reduce ‘swivel chair’ effect of agents having to log into multiple systems

LiveAgent chat

Knowledge articles to easily enable agents to respond consistently and accurately