Salesforce Community Cloud

With Salesforce Community Cloud build intelligent and branded communities and portals for customers, partners, and employees. The community will create an engaging and connected digital experience. With community cloud, communities can be integrated with any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files, plus stay connected with chatter and groups. Collaborate anywhere, from any device by accessing the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.

Customer Communities

Deliver stellar service with powerful, easy-to-build portals and communities that provide rich, self-service experiences. Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community. Create a vibrant community by recognizing your most active members with customizable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise. Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately. Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.

Partner Communities

Accelerate your sales channels by connecting directly with resellers, distributors, and partners. Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more. Finally, avoid channel conflict with deal registration and lead distribution. Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe. Track and rank partner performance, share customizable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics.

Employee Communities

Drive employee productivity and engagement with internal, branded communities. Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas. Give structure to discussions and activities. Create a group for your team, an upcoming event, a new project, or a campaign. Share files and records across your organization, and even integrate video. Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.